![]() How could I say no? Faye had done so much for me. You were the first person who came to mind.” It was really last minute, so I don’t have much time to find someone to mind the store. Ed and I have a chance to take a weekend trip. “Roberta,” she said, “I was hoping you could help me out this Saturday. It was my friend Faye, who ran one of my favorite local clothing shops. The March sun was practically setting when I finally got to my car. If that doesn’t give him the message, nothing will, I thought. Finally, I just crossed my arms across my chest and leaned on the counter with a heavy sigh. He went off to find a piece of cardboard. “Maybe put a piece of cardboard in there. It took everything I had not to roll my eyes. He slipped the books I was sending inside and turned the box over. As soon as I walked in he announced, “I’m a newbie.” He also told me his name, which I’d already forgotten in the long while I’d been standing there watching him search for the right label. Did he expect a reward? The clerk had warned me this wasn’t going to be easy. “Found it!” the clerk said, holding up the mailing label he’d been digging for. Customer Service At Its Best Angels on Earth | March/April 2020 Try standing on the other side of the counter Roberta Messner, Huntington, West VirginiaįEDEX was supposed to be known for its speedy delivery.
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